Privacy Policy

Who We Are

Any partial or total redistribution or reproduction of the contents, in any form, is prohibited, except in the following cases:

You may print or save excerpts to your local disk, exclusively for personal and non-commercial use;
You may copy the content to third parties for their personal use, provided you identify the website as the source of the material.

Without our express written authorisation, you may not distribute or commercially exploit the content. You may also not transmit or store it on another website or any other electronic information retrieval system.

Please read this privacy policy carefully. The processing of your personal data implies knowledge and acceptance of the conditions described herein.

Who is responsible for the collection and processing of data?

OMID HOTELS is the entity responsible for the collection and processing of personal data and may, in the course of its activity, engage subcontracted entities for the purposes indicated herein.

What is personal data?

Personal data is any information, of any nature and regardless of the medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is any person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.

What personal data is collected and processed?

OMID HOTELS collects and processes the following personal data, among others:

Bookings: name, email address, phone number, address, payment method and booking details;
Recruitment: name, email address and CV;
Newsletter: email address.

While browsing the website, OMID HOTELS may collect information about the device used, including the IP address, operating system and browser, for administrative purposes and for aggregating information for our advertisers.

OMID HOTELS assumes that the data was provided by the data subject themselves or that they have authorised its provision, and that it is true and up to date.

How is your data collected?

Personal data may be collected through the following means:

(a) Email;
(b) Website;
(c) Phone calls;
(d) In person.

The data collected is processed and stored digitally, in strict compliance with personal data protection legislation, in a specific database created for this purpose by OMID HOTELS or by entities contracted by them.

Some personal data collected through the website is mandatory and, in the absence or insufficiency of such data, OMID HOTELS may be unable to provide the requested services or information. In each specific case, OMID HOTELS will inform you of the mandatory nature of the personal data in question.

What are the purposes and legal bases for processing your data?

In accordance with data protection principles, OMID HOTELS only processes your personal data for specific purposes and with a legal basis for doing so. OMID HOTELS uses your data for the following purposes and on the following bases:

Based on the hotel services contract entered into with you, we process your data for the purposes of:

a) Managing bookings and stays;
b) Quote requests, information and booking confirmations;
c) Recording preferences (preferred room, mobility, newspapers/magazines, etc.);
d) Billing and verification of payment methods;
e) Providing information necessary for your stay at the hotel;
f) Customer support.

Based on your consent, we process your data for the purposes of:

g) Sending newsletters (if you are not a customer);
h) Sending marketing communications (if you are not a customer);
i) Loyalty programmes.

In compliance with legal obligations, we process your data for the purposes of:

j) Managing complaints;
k) Compliance with other legal or regulatory obligations.

As our customer and in our legitimate interest in providing you with an ever-improving service, we process your data for the purposes of:

l) Conducting satisfaction surveys regarding your stay;
m) Conducting market research, evaluation surveys and statistical analyses;
n) Contact management.

As we are engaged in pre-contractual procedures, we process your data for the purposes of:

o) Recruitment.

Who is your data shared with?

The data collected and held by OMID HOTELS may be transferred, with respect for the duty of confidentiality and the principle of purpose that motivated its collection, to the following entities:

a) Entities within the group to which OMID HOTELS belongs;
b) Judicial or administrative authorities, in cases where such transfer is mandatory;
c) Recruitment and selection companies;
d) Subcontractors who will process the data on behalf of OMID HOTELS and in accordance with the purposes determined by them.

What are your rights?

Under personal data protection legislation, we guarantee your right of access, update, rectification, erasure, portability and deletion of your personal data. You may also lodge complaints with the National Authority (CNPD).

We also guarantee your right to object to the use of the data provided for marketing purposes, to the sending of informational communications or to your inclusion in information lists or services. If you have not done so at the time of data collection, you may submit a request at a later date.

The exercise of these rights should be carried out via the following email address: [email protected], or by post to: Rua Filipe Folque 49, 1050-111 Lisboa, Portugal.

How long is your data stored?

The data storage period varies according to the purpose for which the information is processed. In the absence of a specific legal requirement, data will be stored and retained only for the minimum period necessary for the purposes for which it was collected or subsequently processed, after which it will be deleted.

Is your data secure?

OMID HOTELS is committed to ensuring the protection and security of your data. To this end, we have adopted various technical and organisational security measures to protect the personal data you provide us against unauthorised use, loss, misuse, alteration, improper processing or access, as well as against any other form of unlawful processing.

OMID HOTELS requires its subcontractors and partners to adopt security measures equivalent to those it practises.

Notwithstanding the security measures practised by OMID HOTELS, users should adopt additional security measures, such as ensuring they use properly configured security equipment and a browser with an active firewall, antivirus and antispyware, verifying the authenticity of the websites they visit online and avoiding websites whose reputation cannot be trusted.

Communications

OMID HOTELS acknowledges that it may communicate users’ data in the context of merger, acquisition and/or incorporation processes in which it is involved, and does not consider such communication to be a transfer of data to third parties or subcontracted processing.

OMID HOTELS may also transmit data to third parties in the context of investigations, inquiries and judicial and/or administrative proceedings or similar in nature, provided this is duly determined by a court order.

Data transfers

In the event of data transfers to third countries outside the European Union or the European Economic Area, OMID Saldanha Hotel will comply with applicable legislation, particularly with regard to the adequacy of the destination country in terms of personal data protection and the requirements applicable to such transfers. Personal data will not be transferred to jurisdictions that do not offer adequate security and protection guarantees.

The use of OMID HOTELS social media may involve the transfer of data to social media service providers, which may be based outside the European Union or the European Economic Area. OMID HOTELS is not responsible for data that users make available on social media.

Changes to the Privacy Policy

OMID HOTELS reserves the right to make adjustments or changes to this Privacy Policy at any time, which will be duly published on this website.